HIVOX BIOTEK -- Product : Snore Stopper

FAQ for Snore Stopper™ users.

Please read through this FAQ section had you any questions regarding using Snore Stopper™. If your don't find an answer to your question here, please feel free to contact us .

My Snore Stopper™ doesn't seem to be function. What could be the problems?

It could be any of the following conditions. Please read through and check your Snore Stopper™ again.

Snore Stopper™'s power HAVE NOT been switched on, and the LED indicator is not flashing. Please turn the power on.
The background is very noisy (especially at daytime) when you press the test button.
In the testing procedure, you HAVE NOT pressed the test button at least 4~5 times repeatedly.
The electrode gel pads HAVE NOT been stuck onto the back of Snore Stopper™.
The large, green plastic film HAVE NOT been removed when you put on the device.
You have adjusted the intensity to a very low level

Does Snore Stopper™ really reduce my snoring ?

Snoring is caused by a narrow airway. Firstly, when we sleep, our nerves are in a relaxed state. When the air moves into the narrow airway during breathing, it causes the soft tissues of throat (tonsils, soft palate & uvula) to vibrate, snoring is the sound of such vibration. Generally, snoring can be reduced if the snorers change their sleeping positions or are given a mild nerve stimulation.

Snore Stopper™ is developed based on this concept. When the snores are detected, the device will output a 4 seconds' pulse onto the superficial skin, making a snorer do one of the following things to reduce snoring:
i.) changing the sleeping position due to nerve stimulation.
ii.) Changing the position of lower jaw.
iii.) Increase the muscle tones of the throat muscles.

What is dB ? How do I know whether Snore Stopper™ can be used in my home ?

dB (decibel) is an index of measuring the intensity of sound. If you are in an environment that has a sound intensity that's above 70 dB continuously, the environment is seen as a noisy background. Normally we don't live in a noisy environment. The design of Snore Stopper™ aims on the source of indoor background noise, you may read the following table to see which is the optimal sleeping condition for use.

Indoor background noise	Short dialogue and other noises above 65 dB	Snores of above 65 dB
Above 65 dB (within 50 cm from TV)	Stop output	Stop output
60 dB (within 1 m from TV)	Seldom output	Output
55 dB (within 1m from air-conditioner)	Seldom output	Output
Below 50 dB	Not output	Output

Remarks : Under normal circumstances, a home's indoor background noise will be 30~45 dB.

Under what circumstances that Snore Stopper™ is not advised to use?

SNORE STOPPER is not advised to use in indoor environment that has a background noise of 55 dB or above. For example, residence locating next to a road with heavy traffic, highway, nighttime factory, machinery, or very closely to an air-conditioner. The logic is that since the background noise is louder than the snores, there's no need to use Snore Stopper™. However, due to the excellent noise-screening feature of Snore Stopper™, its biosensor function will not be affected when used within a reasonable distance from a television, or when there's talking at the regular volume in the background, .

The power of my Snore Stopper™ is on, yet why does the device not work when I press the test button 3 times repeatedly ?

If the background noise is above 55 dB continuously (e.g. a noisy place, restaurant, public area, etc.), the device's safety protection function will be activated. At this point, any loud voice or pressing the test button will not trigger the electrical pulse. When you are away from the noisy background, the device will return to its ready state.

Why do I feel the intensity is so low in the testing procedures ?

This may be caused by two reasons, i.) the difference in gender, age, body size, and skin impedance will cause the variations in feeling. In fact, the intensity of the output pulse lies within the safe range, so generally a user should feel it. Low-intensity feeling may be caused when a user is distracted when using it. Ii) the skin's nerves are more sensitive during the night. Since the device is designed to be used at night, it's normal to feel a lower intensity when tested at daytime.

Why doesn't my Snore Stopper™ work under a normal operation ?

First please make sure the power is switched on. Then check whether you have adjusted the intensity level too low, if so, please adjust to a higher level gradually. If you still can't feel it working after adjusting to the highest level, please take off Snore Stopper™ and check the self-adhesive electrodes pads. As if the electrode pads are stuck to the skin too tight, a short-circuit will occur.

Why doesn't Snore Stopper™ work when I 'simulate' the snores in a quiet background?

Since Snore Stopper™'s special biosensor is designed according to the biophysical properties of snoring, it will only output if you 'simulate' in such a way : 3 consecutive snores with the same frequency and dB above 65 dB. Following this direction and try again!